Terms and Conditions Chatki — The Complete Guide for Every Member

Acceptance of Terms and Conditions

These terms and conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and chatki ("Platform", "We"). This Agreement governs all aspects of your use of the chatki.club website, the chatki mobile app, and any services provided by chatki.

By accessing or using the chatki platform in any form — whether via web browser, mobile app, or any other means of access — you automatically agree to comply with all terms set out in this document, together with chatki's Privacy Policy and Responsible Gaming policy, which form part of this agreement.

Eligibility to Register and Play

To be eligible to register and use the chatki platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration. chatki takes the protection of minors from gambling activities seriously.
• Being an individual who registers in your own name, not on behalf of another person or corporate entity.
• Not currently prohibited from participating in online gaming activities by any relevant authority.
• Register only one account per individual, household, IP address, or device. Multiple account registrations are strictly prohibited.
• Providing true, accurate, and complete personal information during registration and not concealing your real identity.

Chatki reserves the right to request identity verification (KYC) at any time. Members who fail to provide the required verification documents within the specified timeframe may find their account temporarily suspended until the verification process is complete.

Account Registration and Member Responsibilities

Every chatki member is fully responsible for their own account, including the security of their username and password. chatki recommends that members use a strong, unique password not used on any other platform.

It is the member's responsibility to ensure that all personal information in their account remains up to date and accurate. Any changes to name, address, phone number, or banking details must be updated in the account profile or reported to the chatki support team.

• Members are prohibited from sharing login credentials with any third party.
• Chatki shall not be liable for any losses arising from unauthorised access to a member's account due to the member's own negligence.
• Any suspicious activity on an account must be reported to chatki support immediately.
• A chatki account is for personal use only and may not be transferred or sold to another party.

Deposit and Withdrawal Policy

Chatki supports a wide range of popular deposit and withdrawal methods in Malaysia, including online banking, digital wallets, and cards. All financial transactions are processed through secure, verified payment channels.

Deposits: Deposits are typically processed instantly or within a few minutes depending on the selected payment method. Minimum and maximum deposit amounts are subject to the current policy, which can be reviewed in the Deposit section of your account.

Withdrawal: Withdrawal requests are processed within one to three business days for most payment methods. chatki reserves the right to request KYC verification before processing any withdrawal. Withdrawals will only be processed to an account registered under the same member's name — transfers to third parties are not permitted.

• All withdrawals must meet the bonus rollover requirements (where applicable) before being processed.
• Chatki reserves the right to hold suspicious withdrawal requests pending the outcome of an investigation.
• Any third-party transaction fees (if applicable) are the member's responsibility.
• Deposited funds must be used for gaming purposes only and not for money laundering.

Bonus and Promotion Terms

All bonuses and promotions offered by chatki are subject to specific terms and conditions displayed alongside each offer. Members are encouraged to read and understand the rollover requirements of each bonus before claiming it.

• The welcome bonus may only be claimed once per new member. Multiple accounts created to claim bonuses repeatedly will be terminated.
• Rollover requirements must be met within the stated validity period. Expired bonuses cannot be reinstated.
• Chatki reserves the right to void any bonus claimed through fraudulent means or system manipulation.
• Certain games may contribute at different rates toward the bonus rollover requirement — please check the promotion details for full information.
• Bonuses are for gameplay use only and may not be converted directly to cash before meeting the rollover requirements.

General Gaming Rules

All games available on the chatki platform use a certified Random Number Generator (RNG) to ensure the fairness and integrity of every game round. Game results are final and cannot be disputed on the grounds of luck alone.

Members are fully responsible for the betting decisions they make. Chatki is not liable for any losses incurred as a result of normal game outcomes. Any technical disruption during a gaming session that prevents a result from being conclusively determined will be resolved in accordance with chatki's fairness policy.

• The use of automated software, bots, or third-party tools to play is strictly prohibited.
• Any attempt to exploit technical bugs or system vulnerabilities for unauthorized gain will result in immediate account termination.
• Winnings obtained through unauthorised means or fraud will be voided and the funds in question will not be paid out.
• Chatki reserves the right to void any bet found to involve fraud or collusion.

Prohibited Activities

Chatki members are prohibited from engaging in any of the following activities while using the platform:

• Opening more than one account for any purpose, including claiming multiple bonuses.
• Using a payment method that does not belong to you or making deposits using illegal funds.
• Abusing the bonus system through hedging or low-risk wagering strategies that go against the spirit of the promotion.
• Sharing login information or allowing another person to use your account.
• Engaging in any money laundering or illegal financing activity through the chatki platform.
• Using a VPN, proxy, or any other method to conceal your actual location or bypass geo-restrictions.
• Spreading false information, defamatory content, or harassing other users on any chatki communication channel.

Violation of any of the above prohibitions may result in immediate account suspension or termination, cancellation of all bonuses and outstanding wins, and potential legal action where applicable.

Account Closure and Suspension

Chatki reserves the right to suspend or close any member's account at any time where there is reasonable cause, including but not limited to a breach of these terms, fraudulent activity, or at the request of a relevant authority.

Members may also request closure of their own account at any time by contacting the chatki support team. Any valid account balance will be returned once all requirements have been met and there are no outstanding disputes.

• Accounts that have been inactive for 12 consecutive months may be subject to a monthly maintenance fee deducted from the account balance.
• Chatki will notify members via their registered email before any inactivity fee is applied.
• If an account is closed due to a violation, chatki reserves the right to withhold the account balance associated with suspicious activity until the investigation is complete.

Chatki's Liability Limits

Chatki provides the gaming platform on an "as is" basis and makes no guarantee that the service will always be free from interruptions, errors, or technical imperfections. To the extent permitted by law, chatki shall not be liable for any direct, indirect, incidental, or consequential losses arising from use of the platform.

Chatki is not liable for losses caused by:

• Internet failure or disruption on the member's end.
• Valid game outcomes that do not favour the member.
• Unauthorised access to a member's account resulting from the member's own negligence in safeguarding their login credentials.
• Delays in third-party payment processing beyond chatki's control.
• Technical disruptions caused by the member's own software or hardware.

Privacy and Data Protection

Chatki is committed to protecting every member's privacy. All personal data collected is processed in accordance with chatki's Privacy Policy, which forms part of this agreement. Member data is used solely for platform operations, identity verification, payment processing, and service-related communications.

Chatki uses 256-bit SSL encryption to protect all data transmitted between a member's device and chatki's servers. Sensitive data such as financial information is stored in a secure, protected environment in accordance with the latest industry standards.

For more information on how chatki handles your personal data, please refer to our Privacy Policy us.

Responsible Gaming

Chatki believes that entertainment should always remain enjoyable and should never become a financial burden or source of emotional stress. To that end, chatki provides a range of self-control tools accessible directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Cap the net loss amount permitted within a specified time period.
• Cool-Off Period: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request to be excluded from the platform for an extended period.
• Reality Check: Receive periodic reminders about your play session duration.

If you or someone you know is experiencing gambling-related issues, please contact the chatki support team or visit the page Responsible Gaming us for help and support resources.

Amendments to Terms and Governing Law

Chatki reserves the right to amend, add to, or remove any part of these terms and conditions at any time at chatki's absolute discretion. Amendments take effect immediately upon being published on chatki.club.

Members are responsible for reviewing these terms periodically. Continued use of the chatki platform following any amendments constitutes acceptance of the revised terms. Chatki will endeavour to notify members of significant changes via email or an in-platform notice.

These terms and conditions are governed by applicable laws, and any disputes arising shall be resolved through the proper and legitimate channels in accordance with the relevant jurisdiction.