Privacy Policy Chatki — Our Commitment to Protecting Your Data

Introduction and Scope of the Privacy Policy

This privacy policy ("Policy") describes how chatki.club ("chatki", "we") collects, uses, discloses, and protects your personal information when you use the chatki platform, including the website, mobile app, and all related services.

Chatki regards privacy not merely as a legal obligation, but as part of our responsibility to every member who trusts this platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards for responsible data management.

This policy applies to all users of the chatki platform, including website visitors, registered members, applicants currently going through registration, and anyone who interacts with any chatki communication channel. If you disagree with any part of this policy, please discontinue use of the chatki platform.

Types of Information We Collect

Chatki collects the information necessary to provide a safe, fair, and personalised service to every member. The main categories of data we collect are as follows:

Chatki only collects data that is genuinely necessary for the stated purposes. We do not collect sensitive information such as biometric data, health information, or your political views.

How We Use Your Information

All data collected by chatki is used solely for legitimate and transparent purposes. The following are the primary uses of your data:

• Account Management: Creating, verifying, and maintaining your member account on the chatki platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC): Ensuring every member is a real, eligible individual who meets all legal requirements.
• Platform Security: Detecting and preventing fraud, money laundering, and other unlawful activities.
• Personalize Your Experience: Personalising game recommendations, promotions, and content based on your preferences.
• Service Communications: Sending account notices, system updates, promotional information, and customer support communications.
• Responsible Gaming: Monitoring gameplay patterns to identify and assist members who may be experiencing problem gambling.
• Legal Compliance: Meeting reporting and compliance obligations to the relevant authorities in accordance with applicable legislation.

Information Sharing and Disclosure

Chatki does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is only shared in the following limited situations:

• Trusted Service Providers: Payment providers, licensed gaming platforms, and technical service providers that support chatki operations — all are bound by strict confidentiality agreements.
• Legal Obligations: When required by law, court order, or directive from a legitimate and relevant authority.
• Fraud Prevention: To fraud prevention agencies or industry security networks to protect the platform and all its users.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to a successor entity subject to an equivalent privacy policy.

Every third party that gains access to your data through chatki is required to comply with data protection standards equal to or stricter than those we apply ourselves. We have zero tolerance for data misuse by any party we work with.

Security and Data Protection

Chatki invests seriously in data security infrastructure to ensure your information is always protected. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and chatki's servers is encrypted using industry-grade encryption technology.
• Secure Data Storage: Passwords and sensitive information are stored in hashed form using the latest cryptographic algorithms — no one at chatki can see your password in its original form.
• Two-Factor Authentication (2FA): Members can enable 2FA for an added layer of account protection.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any unusual activity or unauthorized access attempts.
• Environment Isolation: Production data is isolated from the testing environment to prevent any unintentional exposure.
• Regular Security Audits: Chatki conducts regular security audits and penetration testing by independent third parties.

Use of Cookies and Tracking Technologies

Chatki uses cookies and similar technologies to enhance the user experience, analyse platform performance, and deliver more relevant content. The types of cookies we use include:

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the chatki platform.

Your Rights as a User

Under the Personal Data Protection Act 2010 and chatki's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the chatki privacy team via email at [email protected]. We will process your request within 30 business days.

Data Retention Period

Chatki retains your personal data for as long as your account is active and for the period required after account closure to fulfil legitimate legal and business obligations.

• Active Account Data: Retained for the entire duration your account is active on the chatki platform.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial and tax records.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) requirements.
• Communication Logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Anonymous Analytics Data: De-identified data may be retained for a longer period for platform analytics purposes.

Once the retention period has expired and there are no ongoing legal obligations, your data will be securely deleted or anonymized using recognized methods.

Third-Party Links and Services

The chatki platform may contain links to third-party services such as payment providers and licensed gaming platforms. Once you leave chatki and access these third-party sites or services, chatki's privacy policy no longer applies.

Chatki is not responsible for the privacy practices or content of such third-party websites or services. We encourage you to read the privacy policy of every third-party site you visit. However, all payment providers and service partners working with chatki are selected based on their reputation and compliance with international data protection standards.

Changes to This Privacy Policy

Chatki reserves the right to update or amend this privacy policy at any time to reflect changes in our practices, technology, legal requirements, or other business reasons. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the chatki platform's home page.
• Sending email notifications to all registered members for changes that have a significant impact.

Continued use of the chatki platform after changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

Contact Us About Privacy

Chatki takes every privacy inquiry and concern seriously. If you have any questions about this privacy policy, how we handle your data, or wish to exercise any of your user rights, the chatki privacy team is ready to assist.

For complaints that cannot be resolved through chatki's channels, you have the right to refer to the Personal Data Protection Commissioner of Malaysia or the relevant authority within your jurisdiction.